Refund policy
At TradoryCrew, customer satisfaction is important to us. Because all of our products are made to order, we only accept refund or replacement requests for items that arrive damaged, defective, or incorrectly produced.
Refunds & Replacements
If your item arrives damaged, defective, or you receive the wrong product, please contact us within 30 days of delivery.
To help us process your request, please email hello@tradorycrew.com with:
- Your order number
- A brief description of the issue
- Clear photos showing the damage, defect, or incorrect item
Once we have reviewed your request, we will offer an appropriate solution, which may include a replacement product or a full refund, depending on the circumstances.
Non-Refundable Items
Because every item is made specifically for your order, we do not accept returns or offer refunds for:
- Ordering the wrong size
- Buyer's remorse or change of mind
- Incorrect shipping information provided by the customer
Please review all product descriptions and size charts carefully before placing your order.
Refund Process
If your refund request is approved, your refund will be issued to your original payment method. Please note that processing times may vary depending on your bank or payment provider.
Replacement Process
If your replacement request is approved, a new item will be produced and shipped to you at no additional cost.
Lost or Damaged Shipments
If your package is lost during shipping or arrives damaged, please contact us as soon as possible at hello@tradorycrew.com. We'll work with our production partner to resolve the issue as quickly as possible.
Contact Us
If you have any questions about your order or our Refund Policy, please don't hesitate to contact us.
Email: hello@tradorycrew.com
Thank you for choosing TradoryCrew!